ITIL and ICT service management downloads
6 essentials for implementing ITIL (or between 4 & 9)
A presentation given by Vernon Lloyd (FISM) on 6 essentials for implementing ITIL and delivered to the Socitm South Region Professional Development Day on 16 November 2006.
Professional ICT service management: Experience in implementing ITIL
Professional ICT service management cover
Professionalism in ICT covers a wide range of subjects from project and programme management to service management, from strategy development to implementation. This report focuses on the professional approach to managing the ICT service.
Socitm Insight briefing - March 2008
For the past ten years, March has been the month when Better connected is published. In this edition we highlight some of the key issues that we have raised in the 2008 edition.
Socitm Insight briefing - September 2007
Since our last briefing in June, we have now ended a batch of work with three reports, four events and a DVD all completed. A new phase of work has started with four direction-setting workshops for new projects in three recent weeks.
The following documents are available for download. Documents in PDF format can be read using Adobe Reader. MS Word and Powerpoint documents can be read by using their respective applications or any alternatives.
