Efficiency downloads
Better marketed:achieving success with take-up of online services
The take-up of online services should be high on every council’s agenda as a way of improving customer satisfaction with services and at the same time achieving efficiency gains.
Managing phone and web channels to maximise customer service, take-up and efficiency
A presentation by Martin Greenwood at the Socitm Spring Seminar 2007.
The following documents are available for download. Documents in PDF format can be read using Adobe Reader. MS Word and Powerpoint documents can be read by using their respective applications or any alternatives.
