Customer Service downloads
Customer First 18.06.2010
Presentation given for the Socitm Scotland Regional meeting on 18 June 2010 by Improvement Service
Managing and Measuring Service Performance and Costs Socitm 18.06.2010
Presentation given for the Socitm Scotland Regional meeting on 18 June 2010 by John Grieve
Northern Ireland Agenda 25 June 2010
How can we serve our citizens better?
Subscriber satisfaction survey 2007
Special briefing with the key messages from the 2007 survey of Socitm Insight subscribers.
Website Performance Improvement Service Flyer
Website Performance Improvement Service Flyer
The following documents are available for download. Documents in PDF format can be read using Adobe Reader. MS Word and Powerpoint documents can be read by using their respective applications or any alternatives.
