Customer Access downloads
A Socitm Policy Briefing on the Digital Britain Final Report
Socitm Futures has produced this briefing to provide a Socitm perspective on the Digital Britain Final Report, and to highlight opportunities and areas of concern to Socitm members.
A world denied: a supplement for Better connected 2008 on website accessibility
This report supplements Better connected 2008 by providing more detailed analysis of the rationale and results of the accessibility testing carried out for that document.
A world denied: a supplement for Better connected 2009 on accessibility statements
This short piece of research examines how well local authority websites conform with the latest guidelines for good practice in ensuring accessible websites.
A world denied: web accessibility the movie
Featuring interviews with a number of key figures in the world of web accessibility, this 12 minute film explains the importance of the topic for all organisations, whether in the public or private sectors.
Building usage of council websites (Issue 7)
This seventh briefing analyses the results from the website take-up service using data from March 2008.
Customer Access Improvement Service Briefing Issue 1
This publication is a development of the Website take-up service briefing, expanded to cover findings from the Website take-up service, the Channel value benchmarking service and GovMetric service.
Customer Access Improvement Service Briefing Issue 2
This is the second half-yearly briefing and results summary from the Customer Access Improvement Service. This new publication is a development of the Website take-up service briefing which we have been publishing since April 2005.
Socitm Insight news - September 2008
In this issue we feature the just-published Application software index 2008, the first year when this valuable service has been delivered by Socitm Insight. On the theme of Better connected we also report on two very lively one-day seminars about the web (Web 1.0, you might say, and Web 2.0).
Website Performance Improvement Service Flyer
Website Performance Improvement Service Flyer
The following documents are available for download. Documents in PDF format can be read using Adobe Reader. MS Word and Powerpoint documents can be read by using their respective applications or any alternatives.
