Business Transformation downloads
'One City' Transformation in Context
Presentation given by Simon Norbury at the Socitm Spring Seminar 27 April 2006.
Belfast - A changing city
Presentation by Peter McNaney given at the Socitm Conference 3 October 2006.
Better answered? A snapshot of local authority telephone responses
This is the first Better answered? survey of how easy and effective it is for citizens to contact their local council over the telephone.
Case Study from the UKs first NHS/Local Authority Shared ICT Services
Case Study from the UKs first NHS/Local Authority Shared ICT Services
Channel management, take-up and efficiency
A pre-CSR07 briefing for elected members, chief executives and senior managers.
Citizens and where next on e-delivery...
Presentation given by William Heath at the Socitm Conference 3 October 2006.
Cloud: Cuckoo-land or Bursting (with opportunities)
Cloud: Cuckoo-land or Bursting (with opportunities)
E is for efficiency
This report identifies the efficiency gains that should be achievable through investment in ICT, illustrating them with three in-depth case studies.
Managing major change: A guide to realising the benefits of major change
Investment in technology is critical to achieving success, but that is not enough. Realising the potential benefits from such investment depends on the capacity to implement change.
Managing the improvement process
This is the tenth and last report in the series designed to help ICT managers improve every aspect of the services that they deliver. This report addresses the process of managing improvement.
Modern public services: business process management
This report makes extensive use of case studies to help heads of ICT understand the wide range of methodologies and select the most appropriate one for their situation.
Modern public services: challenge of transformation
This report, the first in a series on transformation, explores the reasons why local public service organisations should transform themselves.
Modern public services: flexible working
This report covers the range of modes of flexible working, their benefits and challenges, including: working at convenient times (flexi-time); 'hot-desking'; peripatetic working; working from home.
Release of the Business Improvement Package (BIP)
...What We’ve Launched, Why, and How to Use It. A presentation by Roger Clarkson, given at the Socitm members' event at the GC Expo 12 June 2007.
Socitm's manifesto for an incoming Government: A Seven Point Plan for IT in Tomorrow's Public Services
Socitm has prepared a 7-point plan - its hopes for the incoming Government post-General Election. Look out for our forthcoming analysis of the main parties' manifestos against the plan, to be published soon.
Transformation case studies
The 100 case studies featured in this document were collected by Socitm in November 2005 to demonstrate the transformational projects and programmes...
What's that got to do with IT?
Presentation given by Alex Black at the Socitm Spring Seminar 27 April 2006.
The following documents are available for download. Documents in PDF format can be read using Adobe Reader. MS Word and Powerpoint documents can be read by using their respective applications or any alternatives.
