Benchmarking downloads
A world denied: a supplement for Better connected 2008 on website accessibility
This report supplements Better connected 2008 by providing more detailed analysis of the rationale and results of the accessibility testing carried out for that document.
A world denied: a supplement for Better connected 2009 on accessibility statements
This short piece of research examines how well local authority websites conform with the latest guidelines for good practice in ensuring accessible websites.
Benchmarking services summary for 2008
Socitm Insight has published its annual summary of benchmarking in 2008 covering the results from over 150 organisations that have used one of our two major benchmarking services.
Benchmarking services: summary for 2007
For the first time we have combined our end of year reviews of our two main benchmarking services about ICT performance and user satisfaction to give an overview of the state of ICT services, and to provide pointers to opportunities for improvement.
Benchmarking the ICT service across the UK - 1
Presentation by Martin Greenwood, Anna Hooper and Roland Waterhouse.
Benchmarking the ICT service for partnerships and outsourcing 2007
Presentation by Martin Greenwood, Anna Hooper and Roland Waterhouse.
Benchmarking the ICT service in London in 2008
Presentation by Martin Greenwood, Anna Hooper and Roland Waterhouse.
Benchmarking the ICT service in UK1 2007
Presentation by Martin Greenwood, Anna Hooper and Roland Waterhouse.
Benchmarking the ICT service in UK2 2007
Presented by Martin Greenwood, Anna Hooper and Roland Waterhouse
Benchmarking the ICT service in Wales 2007
Presentation by Martin Greenwood, Anna Hooper and Roland Waterhouse
Benchmarking the ICT service in London 2007 results 21 September
Presentation by Martin Greenwood, Anna Hooper and Roland Waterhouse.
Benchmarking the ICT service in London 2007
Presentation by Martin Greenwood, Anna Hooper and Roland Waterhouse.
Benchmarking the ICT service: summary for 2005
This report summarises results from the Benchmarking the ICT service managed by Socitm during 2005. It is based on the results from 75 organisations that participated in five benchmarking groups...
Benchmarking the ICT service: summary for 2006
This report summarises results from the Benchmarking the ICT service managed by Socitm during 2006. It is based on the results from 87 organisations that participated in five benchmarking groups...
Benchmarking the ICT service to schools 2007
Presented by Martin Greenwood, Anna Hooper, Roland Waterhouse, Peter Hunter
Benchmarking the ICT service across the UK - 2
Presentations given at the launch workshop on 10 September 2008.
Benchmarking user satisfaction active data set
Latest mean scores for participants in Benchmarking user satisfaction Series 20 - 25 inclusive.
Benchmarking user satisfaction: summary for 2005
This annual report summarises the results from the 2004 and 2005 series of the Socitm Insight service for Benchmarking user satisfaction run in collaboration with Wolverhampton Business School.
Benchmarking user satisfaction: Summary for 2006
2006 marked the seventh year of our Benchmarking user satisfaction service. By the end of the year, we had completed 23 separate series, with 409 participants representing 206 organisations.
Better connected 2006: A snapshot of all local authority websites
Presentation by Martin Greenwood at the West Midlands regional meeting 24 March 2006.
Better connected 2006: a snapshot of local authority websites
This is the 2006 edition of Socitm Insight's annual survey of all local authority websites.
Better connected 2006 and website take-up service
Presentation given by Martin Greenwood of Socitm Insight at the South regional event on 16 June 2006.
Better connected 2007: a snapshot of local authority websites
Barking & Dagenham tops the 2007 ‘Better connected’ survey as only local authority website to achieve new ‘excellent’ rating – despite overall improvement in council sites.
Better connected 2008: a snapshot of local authority websites
This is the tenth edition of Better connected. A special feature identifies those councils that have done consistently well in our rankings, compares innovations then and now, describes how our annual report has developed...
Better connected intranets: emerging good practice in driving internal efficiency
Investment in websites for local public services has to date been targeted on the public-facing website, leaving intranets relatively under-developed.
Better connected: aiming high
This report in the Better connected series provides Version 2 of the ' useful, usable and used' framework for local authority websites.
Managing phone and web channels to maximise customer service, take-up and efficiency
A presentation by Martin Greenwood at the Socitm Spring Seminar 2007.
Maximising take-up of online recruitment and resulting efficiency gains
A presentation by Steve Scott and Shilpa Arya at the Socitm Spring Seminar 2007.
The following documents are available for download. Documents in PDF format can be read using Adobe Reader. MS Word and Powerpoint documents can be read by using their respective applications or any alternatives.
