Services downloads
Benchmarking services: summary for 2007
For the first time we have combined our end of year reviews of our two main benchmarking services about ICT performance and user satisfaction to give an overview of the state of ICT services, and to provide pointers to opportunities for improvement.
Benchmarking the ICT service across the UK - 1
Presentation by Martin Greenwood, Anna Hooper and Roland Waterhouse.
Benchmarking the ICT service for partnerships and outsourcing 2007
Presentation by Martin Greenwood, Anna Hooper and Roland Waterhouse.
Benchmarking the ICT service in London in 2008
Presentation by Martin Greenwood, Anna Hooper and Roland Waterhouse.
Benchmarking the ICT service in UK1 2007
Presentation by Martin Greenwood, Anna Hooper and Roland Waterhouse.
Benchmarking the ICT service in UK2 2007
Presented by Martin Greenwood, Anna Hooper and Roland Waterhouse
Benchmarking the ICT service in Wales 2007
Presentation by Martin Greenwood, Anna Hooper and Roland Waterhouse
Benchmarking the ICT service in London 2007 results 21 September
Presentation by Martin Greenwood, Anna Hooper and Roland Waterhouse.
Benchmarking the ICT service in London 2007
Presentation by Martin Greenwood, Anna Hooper and Roland Waterhouse.
Benchmarking the ICT service: summary for 2005
This report summarises results from the Benchmarking the ICT service managed by Socitm during 2005. It is based on the results from 75 organisations that participated in five benchmarking groups...
Benchmarking the ICT service: summary for 2006
This report summarises results from the Benchmarking the ICT service managed by Socitm during 2006. It is based on the results from 87 organisations that participated in five benchmarking groups...
Benchmarking the ICT service to schools 2007
Presented by Martin Greenwood, Anna Hooper, Roland Waterhouse, Peter Hunter
Benchmarking the ICT service across the UK - 2
Presentations given at the launch workshop on 10 September 2008.
Customer Access Improvement Service Briefing Issue 1
This publication is a development of the Website take-up service briefing, expanded to cover findings from the Website take-up service, the Channel value benchmarking service and GovMetric service.
Customer Access Improvement Service Briefing Issue 2
This is the second half-yearly briefing and results summary from the Customer Access Improvement Service. This new publication is a development of the Website take-up service briefing which we have been publishing since April 2005.
Customer Access Improvement Service Briefing Issue 4
The briefing covers findings from the last six months of Website take-up service and also from the Channel value benchmarking and GovMetric services. As such if provides a broad view of takeup, satisfaction and other issues across the three key customer access channels – web, phone and face-to-face.
Services categories
The following documents are available for download. Documents in PDF format can be read using Adobe Reader. MS Word and Powerpoint documents can be read by using their respective applications or any alternatives.
