Document Downloads
Next →156 KB PDF Building website take-up and citizen e-engagement event flyer
14th May 2013
This event is one of two run annually for subscribers to the Socitm Insight Website take-up service, but is also open to non-subscribers.
226 KB PDF The Socitm Benchmarking user satisfaction service: Series 43 leaflet
8th May 2013
Do you know what drives user satisfaction?
403 KB PDF Socitm Insight Briefing Issue 52 - Shared ICT services: more than meets the eye?
2nd May 2013
Sharing services ranks high on the agenda of possible responses to austerity, and many partnerships have emerged since we last looked at this topic two years ago.
1 MB PDF Better connected 2013: a briefing for the top management team
22nd April 2013
As councils gear up to tackle some of the biggest changes in public services for decades, there’s never been a more important time for us to communicate effectively with our residents and customers.
631 KB PDF Socitm Insight Briefing Issue 50 - Benchmarking: Can you afford not to?
20th March 2013
‘What gets measured gets managed’ is sound advice, but not always followed. Without basic information about costs, resource usage, performance and outputs, managers are effectively trying to steer a rudderless ship. They cannot monitor trends, and assess the value of changes.
508 KB PDF Socitm Insight Briefing Issue 51 - Flexible working: going into reverse?
20th March 2013
Yahoo! CEO Marissa Mayer came in for press criticism when the company-wide ‘proprietary and confidential’ email announcing an end to home working found its way on to the Internet. Virgin boss, Sir Richard Branson, was quick to condemn the idea, blogging that ‘Working life isn’t 9-5 anymore.
11 MB PDF Better connected 2013
28th February 2013
This is our 15th annual survey of all local authority websites (plus others belonging to Socitm Insight subscribers in the public sector). In total, 474 websites have been examined.
0 B IT Trends 2012/13: Riding the wave of change
27th February 2013
CEOs and heads of IT should be planning for a shortage of digital skills as the workforce, empowered by 'consumer IT', demand better facilities at work.
69 KB DOC Files for South West Regional Event held 8 March 2013
15th February 2013
This event's theme is 'Future Challenges for Leaders'
160 KB PDF Files for West Midlands Regional Event held 27 February 2013
14th February 2013
The event is to be held at The Studio, Cannon Street, Birmingham
513 KB PDF Socitm Insight Briefing Issue 49 - Digital leader?: it might (not) be you!
24th January 2013
Traditionally, we herald each new year with new resolutions: go to the gym more, start a post-festive season diet, and drink less. All are changes of behaviour driven with the best of intentions, but rarely maintained.
253 KB PDF Better connected 2013 previews
21st January 2013
In advance of publication, Socitm Insight is releasing a series of previews containing reviewers’ comments about the experience of completing specific, service area related, tasks on council websites.
194 KB PDF The Socitm Benchmarking user satisfaction service: Series 42 leaflet
16th January 2013
Do you know what drives user satisfaction?
493 KB PDF Socitm Insight Briefing Issue 48 - Smart cities: how are they really different?
7th January 2013
‘Smart cities’ is another fashionable term, but means different things to different people. For the EU, it refers to the application of technology to improve transport. The UK’s £24m initiative talks about integrating infrastructure with communication networks.
3 MB PPTX Socitm 2012 presentations - Day 1: Arden Stream
3rd December 2012
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7 MB PPT Socitm 2012 presentations - Day 1: Library Stream
3rd December 2012
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14 MB PPTX Socitm 2012 presentations - Day 2: Arden Stream
3rd December 2012
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228 KB PPT Socitm 2012 presentations - Day 2: Library Stream
3rd December 2012
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489 KB PDF Planting the flag - Pocket guide 4: Strategic sourcing
22nd November 2012
This is one of six guides from Socitm on the strategic capabilities required for public service reform. All six of these capabilities were set out by Socitm in Planting the Flag, the strategy for local public services reform it published last year.
422 KB PDF Socitm Insight Briefing Issue 47 - The new Government Digital Strategy: what should local public services take from it?
15th November 2012
Last autumn the Government Digital Service (GDS) was established. Last month it launched the new GOV.UK, replacing Directgov. This month it has produced a Government Digital Strategy that sets out how the Government will become digital by default.
406 KB PDF Socitm Insight Briefing Issue 46 - Bring your own device: keeping people happy and saving money?
26th October 2012
Employee satisfaction with the technology that they use at work is low and declining according to our benchmarking studies. Many do not want two devices: one for personal and one for business use.
566 KB PDF Planting the flag - Pocket guide 5: Shared services
26th October 2012
This is one of six guides from Socitm on the strategic capabilities required for public service reform. All six of these capabilities were set out by Socitm in Planting the Flag, the strategy for local public services reform it published last year.
1 MB PDF Files for West Midlands Regional Meeting held on 17 October 2012
8th October 2012
64 KB DOC Files for East Regional event held 2 November 2012
8th October 2012
516 KB PDF Socitm Insight Briefing Issue 45 - 4G mobile telephony: coming to a town near you?
2nd October 2012
This month saw an important milestone for ICT. 4G mobile telephony, offering download speeds an order of magnitude faster than 3G, will arrive in some parts of the country within weeks, certainly before Christmas.
68 KB DOC Files for South West Regional Meeting held on 21 September 2012
10th September 2012
Programme and presentation
1 MB PDF Making do with less: Summary of benchmarking results for 2011
10th August 2012
The public sector is living with austerity, and will probably continue to do so for the rest of the decade.
440 KB PDF Socitm Insight Briefing Issue 44 - Channel shift: grasping the opportunity
10th August 2012
Channel shift: grasping the opportunity
311 KB PDF Planting the flag - Pocket guide 3: Organisational change
1st August 2012
This is the third of six guides from Socitm on the strategic capabilities required for public service reform. All six of these capabilities were set out by Socitm in Planting the Flag, the strategy for local public services reform it published last year.
136 KB PDF Socitm Insight Briefing Issue 43 - Agile: a methodology for our time?
25th July 2012
Agile: a methodology for our time? - The focus of public sector austerity is inevitably budget cuts, but what can the ICT community do to ensure the best use of resources that survive the cutbacks?