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Next →48 KB PDF Briefing Issue 21 – August 2010
31st August 2010
The public sector has invested billions in technology. Our Better connected reports call repeatedly for 'channel shift', moving citizen interactions to cheaper, electronic channels. Yet, according to Race Online, over one fifth of the UK population has never used the internet. How to include them?
197 KB PDF Customer Access Improvement Service Briefing Issue 4
31st August 2010
The briefing covers findings from the last six months of Website take-up service and also from the Channel value benchmarking and GovMetric services. As such if provides a broad view of takeup, satisfaction and other issues across the three key customer access channels – web, phone and face-to-face.
392 KB PDF Use of the web - local government compared with central government
20th August 2010
The publication by the Central Office of Information (CoI) in June 2010 of some very interesting data in a document entitled Reporting on progress: Central government websites 2009/10 has provided a rare opportunity for comparing website costs, take-up and quality with local government.
362 KB PDF Tomorrow's public services: some stories from everyday life in 2012
10th August 2010
Socitm has been predicting for a long time that new models for public service delivery are needed. Its vision for 'tomorrow's organisation' was launched well before the current financial crisis facing public services materialised and we can now see that vision becoming a reality...
275 KB PDF Socitm Key Performance Indicators Version 12
10th August 2010
This document sets out version 12 of the Socitm KPIs, created by Socitm's Performance Management Group to help organisations improve performance in the management of ICT.
175 KB PDF Benchmarking services: summary for 2009
4th August 2010
At a critical time for public services, we take this opportunity to combine and analyse the results obtained in 2009 and to reflect upon the current development of public sector ICT compared with our records of achievement to date.
63 KB PDF Socitm Insight Briefing Issue 20 - July 2010
27th July 2010
Open data and transparency: no turning back. The coalition government believes transparency will reduce public sector expenditure and expose waste.
63 KB PDF Agenda for North West management workshop - 19 July 2010
9th July 2010
Information Management – it’s not IT! Anyone working in the public sector ICT arena cannot fail to be aware of the deluge of headlines publicising yet another information security breach.
118 KB PDF North East Regional Meeting Agenda 17 Sept 2010
7th July 2010
North East Regional Meeting Agenda
2 MB ZIP Better connected for business: implementation of the EU Services Directive in the UK in 2010
7th July 2010
The new legal requirement to provide businesses with online access to information should reduce the red tape involved when dealing with government for new and existing businesses, whether based in the UK or across the rest of the European Union (EU).
15 KB PDF Socitm Scotland Regional Agenda 18.06.2010
30th June 2010
Socitm Scotland Regional Agenda 18.06.2010
3 MB PDF Managing and Measuring Service Performance and Costs Socitm 18.06.2010
30th June 2010
Presentation given for the Socitm Scotland Regional meeting on 18 June 2010 by John Grieve
205 KB PDF Customer First 18.06.2010
30th June 2010
Presentation given for the Socitm Scotland Regional meeting on 18 June 2010 by Improvement Service
590 KB PDF Cloud Computing. What's behind the Hype?
30th June 2010
Presentation given for the Socitm Scotland Regional meeting on 18 June 2010 by Jonathan Meddes
1 MB PDF Case Study from the UKs first NHS/Local Authority Shared ICT Services
28th June 2010
Case Study from the UKs first NHS/Local Authority Shared ICT Services
1 MB PDF Cloud: Cuckoo-land or Bursting (with opportunities)
28th June 2010
Cloud: Cuckoo-land or Bursting (with opportunities)
104 KB PDF Regional Meeting Feedback Form – June 2010
28th June 2010
Regional Meeting Feedback Form – June 2010
57 KB PDF Socitm Insight Briefing Issue 19 - June 2010
25th June 2010
Long-term demographics and government plans to slash the deficit demand a drastic realignment of local public services.
54 KB DOC Lessons from the Open Election Data project
25th June 2010
This document has been produced by Socitm and OpenlyLocal and details key lessons learned from the project about the issues involved in publishing open, linked data.
245 KB PDF Northern Ireland Agenda 25 June 2010
21st June 2010
How can we serve our citizens better?
655 KB PDF Report to The National Archives on local authority digital continuity
17th June 2010
Archives Sector Development commissioned a survey and report on the awareness and visibility of digital continuity risk in large local authorities. The report makes a series of recommendations that could be of assistance to local authorities.
696 KB PDF Socitm National Conference 2010 - Delegate feedback
15th June 2010
The design of the questionnaire from previous events has largely been retained in order to order to make comparisons. The data is held in an Access database and Excel spreadsheet for more detailed/convenient analysis. Summary data from 2000 onwards has been included for comparison.
54 KB DOC Agenda for West Midlands Regional Meeting & AGM
10th June 2010
West Midlands Regional Meeting & AGM sponsored by Capgemini
2 MB PDF Lessons from survey of elections May 2010
7th June 2010
Lessons from survey of elections May 2010 reports on a series of surveys carried out by members of the Better connected team to assess the quality of online coverage of this years general and local elections held on 6 May 2010.
167 KB XLS IT Trends 20010/11 survey templates
3rd June 2010
We are now conducting the 2010 IT Trends survey. This year is yet another watershed with the first coalition government in 70 years.
78 KB PDF Letters from Jos Creese, President
28th May 2010
Letters sent from Jos Creese to Socitm Futures, Socitm Insight, Socitm Consulting and Socitm Events.
